Customer Value Innovation (526-0-40)

Instructors

Jonathan R Copulsky

Meeting Info

Online: Tues 6:00PM - 8:00PM

Overview of class

Customer Value Innovation focuses on understanding the process by which customers choose, adopt and experience products and services. Emphasis is placed on innovation and how organizations develop, manage and measure innovations to create better value for customers. Students learn how integrated marketing communications and brand strategies can be managed to enhance the quality of customer experiences. Students analyze a set of historical and current case studies for business consumer marketing situations.

Class Materials (Required)

TBA

Enrollment Requirements

Enrollment Requirements: IMC Professional Students Only