Operations and Process Improvement for Speech-Language Pathologists (562-6-1)
Instructors
Holly Margaret Schmidt
Meeting Info
TBA: TBA
Overview of class
Exploration of service operations as they apply to the complex organizations in which speech-language pathologists work, including healthcare organizations, school systems, multidisciplinary clinics, private practices, early intervention settings, and research labs. Overview of process and quality improvement methodologies. Focus on building efficient operations that deliver exceptional speech-language pathology services while effectively managing resources.
Learning Objectives
1. Describe differences between research and Quality/Process Improvement initiatives.
2. Summarize the role of process management and illustrate how it can be applied to the SLP industry
3. Compare various process improvement methodologies
4. Create a process or quality improvement plan specific to the SLP industry
5. Demonstrate an understanding of basic analytical tools specific to operations management
6. Illustrate usage of data to support an improvement project
7. Explain the purpose of operations within the healthcare industry
8. Summarize the importance of supply chain on healthcare operations
9. Develop initiatives to help improve operations
10. Describe how to sustain an improvement project
11. Estimate the ROI impact of your PI/QI Project
Evaluation Method
GRADING SCALE
A 94-100%
A- 90-93%
B+ 87-89%
B 83-86%
B- 80-82%
C+ 78-79%
C 73-77%
C- 70-72%
Class Materials (Required)
Lean Six Sigma for Hospitals Improving Patient Safety, Patient Flow and the Bottom Line, 2nd Edition, Jay Arthur $16.99-$50.00; 9781259641084
Harvard Business Review Coursepack $34.00
Materials are posted on Canvas
Students are encouraged to consult alternate vendors (Amazon, book rentals, etc.)
Enrollment Requirements
Enrollment Requirements: Registration is restricted to students in the Speech Language Pathology Doctorate program only.