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Human-Centered Service Design (305-0-01)


Elizabeth M Gerber

Meeting Info

Ford Hive Rm 2350: Tues 1:00PM - 3:50PM

Overview of class

The service sector dominates the US economy. Companies are turning to human-centered design to innovate new services in our knowledge-based society. In this course, we will learn about a human-centered service design process and apply the process to design new or improved services that connect deeply with people's needs for connectedness, belonging, and autonomy.

This is a project-based course for students interested in a human-centered design approach to service design. Outcomes may include organizational structures, new service designs, and possibly designed products to support the service.

Class Attributes

SDG Innovation & Infrastructure